Computer Telephony Integration

Business Need Our client is the only provider of tyre repair and a replacement service for backhoes, aerial platforms, tele-handlers, dumpers etc. As such, they receive hundreds of calls a day from UK based construction sites, needing prompt resolution as construction simply stops without this machinery being operational. TIC visited them to discuss their communication […]

Cordless Telephony

Business Need From its ground breaking hatchery in the Midlands, the client leads the way in the production of day old chicks to egg producers across the UK. TIC originally sold them a Panasonic telephone system which met all of the initial business requirements until the continued growth of the facility in 2013 led them […]


Business Need Our client has 50 years experience in the industry and vast experience in indoor and outdoor furniture hire and maintains a clear vision to provide the finest quality products and 1st class customer service for clients in the Event, Hotel, Marquee and Hospitality industries. TIC visited them to discuss their communications and established that: The […]


Business Need Our client is one of the largest practices in Warwickshire, with 10 partners supporting approximately 12,000 patients. They offer general practice services which includes various clinics for diabetics, asthmatics etc. TIC visited them to discuss their communication requirements. They had an old Telrad System and simply felt that the system was no longer […]


Business Need The firm works with businesses and individual clients across Coventry and Warwickshire, nationally and beyond and, through its predecessors, has a well established reputation for providing service excellence to all clients. They specialise in a wide range of legal services and place great emphasis on the importance of communication, accessibility and responsiveness, and […]

Voice Recording

Business Need Our client is a well known independent insurance broker in the Midlands and has built their business on the finest traditional values of personal service, advice and expertise which today enables them to provide clients with commercial and personal insurance tailor made to their specific requirements. TIC visited them to discuss their requirements. […]


The Business NeedOur client is a large Education Trust that by working closely together with their academies are able to create a sustainable model of education for all students. This is the result of co-development, idea sharing, continuous support and the flexible deployment of teachers, leaders and support staff for the collective benefit of all […]

Call Centre

Business Need Our client is part of the world’s leading international security solutions group. They are specialists in outsourced business services with vast experience in the consultancy and assessment markets. TIC consultants visited them to discuss their communication requirements. They had an old BT Option 11 phone system with Symposium Call Centre Software and Call […]