Why choose Evonex Hosted Cloud Telephony?
Quick and easy to install, with no capital outlay. The Evonex Cloud-based phone system delivers all the functionality of a traditional telephone system, with advanced features that make communicating with your staff, customers and suppliers, easy and efficient.
It’s easy for staff to work from the office or remotely and remain contactable. Users will instantly see who’s available and connect with them using Presence, Instant Messaging and Click to Call features, whilst being able to add and remove users with ease.
Choice of handsets
Benefit from a range of handsets and headsets to suit every requirement including; DECT phones, conference rooms, reception areas and boardrooms.
Manage Team Activity
Company Administrators and Site Administrators can easily manage remote teams, view team activity and make real time changes to music on hold, messaging, announcements and call routing.
Know exactly what you are getting. Evonex has a very clear licence structure, offering a standard licence for your telephony features and the option to add advanced applications for specific environments.
Users have quick, easy and customisable access to enhanced features such as call forwarding, simultaneous ringing and much more via a desktop application.
Beneﬁt from comprehensive statistical reporting at call group and individual DDI level with informative charts and graphs to help monitor and manage your communications. Use ﬁlters to create and save your favourites, schedule reports via email to colleagues or download and print for reference.
Understand you your call traffic with charts, graphs and detailed downloadable reports, showing Call Ratios, Call Handling and Queue information with time of day analysis for wait times, answered, unanswered and abandoned calls.
Navigate and filter
View inbound and outbound call trafﬁc via pre-deﬁned activity reports which can be ﬁltered to show the information most relevant to your business and monitor trafﬁc distribution around remote call groups. The Evonex reporting module will provide the insight you need to effectively monitor agent activity, most calls answered, time on the phone and on DND (Do not Disturb).