Why choose Horizon Cloud Telephony?
Quick and easy to install, with no upfront costs. It delivers all the functionality of a traditional telephone system, with advanced features that make communicating with your team, customers, and suppliers easy and efficient.
Work from anywhere with an internet connection, utilising desktop and mobile clients.
Horizon has a single user license, with small bolt-on licenses when you want to enable particular feature.
Offering physical and softphones, video conferencing and collaboration and even Contact Centre options with Web Chat Horizon offers plenty of functionality for any business sector.
Horizon Contact Centre
No matter the size or industry, customers are the foundation of any business. In today’s digital age, customer needs have changed and expanded – with a plethora of options available to them, it is essential to provide them with speed, convenience, and knowledge.
Businesses need the right customer contact solutions to create smooth and tailored experiences. Moreover, with remote working becoming the standard, it is essential to equip agents with a modern solution that enables them to work from any location.
Horizon’s customer contact centre solutions offer your business cutting-edge cloud-based technology, designed to enhance your customer experience by allowing you to stay connected with your customers at any time and from any location.
Traditionally, contact centres have been the exclusive domain of large businesses and enterprises. However, due to limited IT resources and budgets, SMEs have been unable to take advantage of a modern, customer-centric contact solution. Now, with a cloud-based solution tailored to the needs of SMEs, customers can enjoy a better experience at an affordable price. This solution simplifies customer interactions across voice, email and chat, allowing agents to meet customers on their preferred platform without added complexity.
Cutting Edge Technologies
As customer requirements become more complex and dynamic, enterprises must not only meet their current needs, but also anticipate and proactively adapt to them. A comprehensive customer contact solution, incorporating cutting-edge technologies such as AI, can satisfy the most demanding enterprise and customer needs. This solution should include features such as chatbots, video and social media integration, allowing your enterprise to provide the best possible customer experience while optimising agent productivity.